Frank Terms of Service

Last updated: April 6, 2026

1. About These Terms

These Terms of Service are a binding agreement between you and Frank ("Frank," "we," "us," or "our"). By creating an account or using Frank, you agree to these Terms. If you do not agree, please do not use Frank and contact us to delete any account you may have created.

These Terms work together with our Privacy Policy, which explains how we collect and use your data.

2. What Frank Is

Frank is a voice-first artificial intelligence tech support assistant. You can call Frank for help with everyday technology questions about phones, tablets, TVs, computers, printers, Wi-Fi, and popular apps. Frank remembers your prior calls so he can give more tailored help over time.

Frank is not a human. Frank is generated by artificial intelligence. While Frank aims to be helpful, accurate, and patient, he may occasionally provide incorrect or incomplete guidance. See Section 3 for more about Frank's responses.

3. About Frank's Responses

Frank's responses are generated by artificial intelligence and may be inaccurate, incomplete, outdated, or misleading. AI systems can produce confident-sounding answers that are wrong. You should verify any guidance before acting on it, especially before making changes to your devices, accounts, financial settings, or any setting that could affect your security or privacy.

Not Professional Advice. Frank is a tech support assistant. Frank is not a doctor, lawyer, accountant, financial advisor, or licensed professional of any kind. Do not use Frank as a substitute for professional medical, legal, financial, or licensed technical advice. If you have a medical, legal, financial, or safety emergency, contact a qualified professional or emergency services — do not rely on Frank.

No Guarantee of Outcome. We do not guarantee that Frank's guidance will resolve your issue or that Frank's responses will be accurate in every case. To the maximum extent permitted by law, we disclaim liability for any action you take or fail to take based on Frank's responses. This disclaimer does not limit any rights you have under Massachusetts General Laws Chapter 93A or any other consumer protection law that cannot be waived by agreement.

4. Eligibility

You must be at least 18 years old and able to enter into a binding contract under the laws of your state to create an account or use Frank on your own. If you are between the ages of 13 and 17, you may use Frank only if a parent or legal guardian who is at least 18 years old reviews these Terms and agrees to be bound by them on your behalf. By allowing a user under 18 to access Frank with your account, you (the parent or guardian) accept full responsibility for that user's activity and agree to these Terms in your individual capacity. Frank is not intended for and may not be used by anyone under the age of 13 under any circumstances.

Our Privacy Policy separately states that Frank is not intended for children under 13 as a matter of data collection under the Children's Online Privacy Protection Act (COPPA). The COPPA rule on that page and the contracting rules in this section work together: users under 13 are not permitted in any capacity, users 13 to 17 may only participate through a consenting parent or legal guardian, and users 18 and older may agree to these Terms directly.

5. Your Account

You create your Frank account using Apple Sign-In. You are responsible for maintaining the confidentiality of your Apple ID and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

You can delete your account at any time from the Settings screen within the app. See our Privacy Policy Section 8 for a description of what happens when you delete your account.

6. Billing and Subscriptions

Frank is free to try. New accounts receive a limited allotment of free minutes subject to our anti-abuse controls. You can continue using Frank after your free minutes run out by purchasing a subscription or a minute top-up through the Apple App Store.

Subscription Plans

Current subscription pricing, renewal terms, and the exact monthly minute allowance are shown in the App Store at the time of purchase and may vary by region and promotion. Subscriptions auto-renew unless canceled in your App Store account settings at least 24 hours before the end of the current period. Your payment method will be charged at the start of each renewal period unless you cancel. Subscription minutes do not roll over from one month to the next.

Minute Top-Ups

Frank also offers one-time minute top-up packs that add minutes to your account. Current top-up pack sizes and prices are shown in the App Store at the time of purchase and may vary by region and promotion. Top-up minutes do not expire while your account is active and are used only after your free and subscription minutes are exhausted.

Payments and Refunds

All purchases are processed by Apple through the App Store. We do not collect or store your payment method details. All refund requests must be submitted directly to Apple at https://reportaproblem.apple.com. We cannot issue refunds ourselves because we do not process the underlying payments.

Apple EULA

Frank is also licensed to you under Apple's Licensed Application End User License Agreement (the "Apple EULA"), available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/, which applies to your use of Frank in addition to these Terms. By downloading or using Frank, you acknowledge that you have had the opportunity to review the Apple EULA and that it applies to you in addition to these Terms. Apple is a third-party beneficiary of the Apple EULA and may enforce its provisions against you. Apple is not responsible for Frank or its content, has no warranty obligation with respect to Frank, and is not responsible for addressing any claims relating to Frank or your possession or use of it (including product liability, consumer protection, or intellectual property claims). In the event of a conflict between these Terms and the Apple EULA, the Apple EULA controls solely with respect to iOS-platform-specific obligations (installation, distribution, app maintenance, and Apple's role); these Terms control all other matters specific to Frank's operation.

7. Acceptable Use

You agree to use Frank only for lawful purposes and in accordance with these Terms. You agree not to:

We reserve the right to suspend or terminate your account at any time for any violation of this section, with or without notice.

8. Intellectual Property

Frank's brand name, logo, app interface, software, and all underlying technology are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws. These Terms do not grant you any right to use our trademarks or trade dress without our prior written permission.

You retain ownership of any content you submit to Frank, including your voice transcripts, call summaries, photos, device list, and help preferences. By submitting content to Frank, you grant us a limited, non-exclusive, royalty-free license to use, store, process, and display that content solely as necessary to provide the service to you. This license ends when you delete your account.

9. Disclaimer of Warranties

Frank is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that Frank will be uninterrupted, error-free, or that any defects will be corrected. We do not warrant that the results obtained from using Frank will be accurate or reliable.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for all claims arising out of or related to these Terms or your use of Frank is limited to the greater of (a) the amount you paid us in the twelve months before the claim arose, or (b) one hundred US dollars ($100).

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, or damages for business interruption, even if we have been advised of the possibility of such damages.

Nothing in this section limits your rights under Massachusetts General Laws Chapter 93A or any other consumer protection law that cannot be waived by agreement.

11. Indemnification

You agree to defend, indemnify, and hold harmless Frank, its operators, and its service providers from any claim, demand, damage, or expense, including reasonable attorneys' fees, arising from (a) your breach of these Terms, (b) your violation of any law or third-party right, or (c) your misuse of Frank, including any content or photo you submit to Frank. This indemnification does not apply to claims arising from our own gross negligence or willful misconduct.

12. Dispute Resolution: Arbitration and Governing Law

Governing Law and Venue

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws principles. Subject to the binding arbitration provision below, you and Frank agree that any judicial proceeding to enforce an arbitration award or bring a claim that is not subject to arbitration will take place in the state or federal courts located in Massachusetts.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of Frank, including the breach, termination, enforcement, interpretation, or validity of these Terms, will be resolved exclusively through binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, and judgment on the arbitration award may be entered in any court of competent jurisdiction. The current AAA Consumer Arbitration Rules are available at https://www.adr.org/rules-forms-and-fees/consumer/.

Individual Arbitration; No Class Actions

You and Frank agree that any arbitration will be conducted in your individual capacity and not as a plaintiff or class member in any purported class action, collective action, representative action, or class arbitration. The arbitrator may not consolidate claims of more than one person and may not preside over any form of class or representative proceeding.

Consumer Disclosures

Under the AAA Consumer Due Process Protocol, you have the right to be represented by counsel of your choosing at your expense, the right to a reasonably accessible hearing location, and the right to bring claims at a reasonable cost. Frank will pay the arbitrator's compensation unless you elect otherwise, subject to the AAA's current consumer filing fee schedule.

Small Claims Carve-Out

Notwithstanding this section, you may bring a qualifying individual claim in small claims court in Massachusetts, provided the claim remains in that court and is not removed or appealed to a court of general jurisdiction.

13. Severability and Consumer Protection Rights

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Nothing in these Terms limits or waives any rights you have under Massachusetts General Laws Chapter 93A, the Federal Trade Commission Act, or any other consumer protection law that cannot be waived by agreement. In particular, no provision of these Terms — including any disclaimer of warranties, limitation of liability, indemnification, arbitration clause, or class action waiver — applies to any claim arising from our willful or knowing violation of an unwaivable consumer protection law.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you through the app or by email at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision. Your continued use of Frank after material changes take effect constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using Frank and may delete your account from Settings.

15. Contact

If you have questions about these Terms or want to raise a legal matter:

Legal inquiries: legal@frank-app.net
General support: support@frank-app.net